Nova Scotia Power has acknowledged that an outdated billing system led to inaccurate estimates on customer bills. The utility company indicated that issues arose from a legacy program that is not scheduled for an update until at least 2029. In the interim, while the primary smart meter estimation system has been repaired, many customers have experienced ongoing concerns regarding their billing accuracy.
This situation has prompted some customers to voice frustration regarding the reliability of billing communications and the perceived lack of timely updates from the company. Nova Scotia Power’s delay in fixing the legacy system has raised questions about its impact on customer satisfaction and trust in the utility provider's ability to deliver accurate information. The company has indicated that they are working on improving their estimation processes to prevent similar issues in the future.
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