Air Canada has announced a new fee structure affecting customers who choose to book their flights via phone. Beginning immediately, customers will have to pay an additional $30 per passenger for this service, a move that is aimed at incentivizing travellers to use the airline's online or mobile booking systems instead.
The decision has sparked discussions about accessibility, particularly for older customers who may find phone bookings more user-friendly compared to digital alternatives. Experts have raised concerns that the additional charge could pose a financial burden for seniors, many of whom rely on phone assistance for travel planning.
Air Canada’s policy change reflects a broader trend within the airline industry to streamline processes and reduce costs associated with customer service. This strategy may see varying levels of impact depending on demographic factors, particularly among those who are less familiar with technology or who may prefer direct human interaction when making travel plans.
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