Quebec's Info-Santé 811 Implements AI Amid Rising Demand

Quebec’s Info-Santé 811 deliver health advice to residents via phone consultations. Recently, it has announced the integration of artificial intelligence to improve its service quality. This step makes Info-Santé 811 the first health service in Canada to leverage AI technology in this manner. The use of AI is aimed at coping with the rising demand for consultations, which has led to notably longer wait times for users. Reports indicate that users have recently faced wait times of nearly 90 minutes before being able to speak with a nurse. The increase in demand for services is attributed to a variety of factors including health awareness and the ongoing impact of public health initiatives.